Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email address, communications, phone number, comments, feedback, and reviews).

How do we collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, IP address, and email address. Your personal information will be used for the specific reasons stated above only. 

Why do we collect such personal information?

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?


We use the collected data for various purposes such as: To provide and maintain our Service, To notify you about changes to our Service, To allow you to participate in interactive features of our Service when you choose to do so, To provide customer support, To gather analysis or valuable information so that we can improve our Service, To monitor the usage of our Service, To detect, prevent and address technical issues, To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.  Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

How do we communicate with our site visitors?

We may contact you to notify you regarding your sessions, to provide you information for services, conduct screenings/consultation, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to comply with the law. For these purposes we may contact you via email, telephone, text messages, instant message on our page, and postal mail as applicable.

How do we use cookies and other tracking tools?

Examples of Cookies we use:

 

Session Cookies - We use Session Cookies to operate our Service.

 

Preference Cookies - We use Preference Cookies to remember your preferences and various settings.

 

Security Cookies - We use Security Cookies for security purposes.



It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at tywanna@balanceafterloss.com.

If you don’t want us to process your data anymore, please contact us at tywanna@balanceafterloss.com.